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SHIPPING

SHIPPING SERVICE

We offer worldwide shipping to all countries with International Priority Express Shipping. We are using FedEx Express as the default shipping service, but due to varying policies and customs regulations across countries, we will provide alternate shipping services (EMS Express & DHL Express) in certain regions to minimize the processing time of the package. You will be responsible for local taxes & duties in your country when it occurs.

The shipment will be dispatched within 3 days once the order & payment are confirmed by us. Upon confirmation, the shipping address cannot be altered. Once dispatched, you will receive a tracking number for reference by e-mail.

We aim to dispatch all orders within 48 hours from our Headquarters in Taipei (Monday-Friday). Weekend & National Holiday deliveries are not available. 

Should the customer fail to collect the package and result in a failed delivery, the item will be returned to Sealson Co., Ltd.'s HQ in Taipei, Taiwan. Redelivery charges will fall on the responsibility of the customer. Refunds are not available for failed deliveries.

Refer to the following list for delivery times:

FedEx International Priority
Delivery Days: 2-4 days

DHL Express
Delivery Days: 2-4 days

EMS Express
3-10 business days

RETURN POLICY

RETURNS & EXCHANGES

Please note that before you return merchandise, a return application must be applied and confirmed by us via e-mail at info@sealson.co. Please follow the return/exchange policies below carefully otherwise your application will be canceled automatically, and we will not be able to process the refund on your order.

  1. We accept returns and exchanges within 7 days of delivery.
  2. The package must be sent out within 5 days once your return request is approved.
  3. Product should be unworn, in new condition, with the original tags and packaging attached.
  4. The customer will be responsible for the return shipping costs.
  5. Original shipping costs will be deducted once we proceed with the refund.
  6. Customized items are not eligible for return or refund. (BPR collection included)
  7. We are not responsible for customs duties on returned products, Please clearly mark the goods as "RETURN".
  8. WE ARE NOT RESPONSIBLE for packages that are lost or stolen after the tracking shows that they are delivered.
  9. If we see multiple pack returns from you we will likely block your future orders.

REFUNDS

After we receive the return package, you will be refunded the total amount of the product returned. It will take 5-10 business days to have the refunded amount posted to your account. For any returned or exchanged items, we do not refund the shipping fees of your original order.

Refunds are not available for failed deliveries.

REPAIRS

We offer parts & repair services, please contact us at info@sealson.co for further information.

 

For additional inquiries please contact us at info@sealson.co. 

 

 


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