REFUND POLICY
RETURNS & EXCHANGES
To request a return, please submit your request using the Withdraw from Contract button located in the footer of our website.
Start your return request here:
→ Withdraw from Contract
If you are a consumer residing in the European Union, submitting this form also serves as exercising your statutory Right of Withdrawal.
Once we receive your request, we will send you a confirmation of receipt by email. Your request will then be reviewed, and if approved, we will provide detailed return instructions by email.
- Return Window: Return requests must be submitted within 14 days of the shipment status being marked as “Delivered.”
- Shipping Deadline: Returned item(s) must be dispatched within 14 days after submitting your return request.
- Exchanges: Due to backend system limitations, we do not offer direct exchanges. Please return the original item for a refund and place a new order.
- Item Condition: Returned products must be unworn, unused, and in their original condition, with all original tags and packaging intact.
- Return Costs: Customers are responsible for the direct cost of return shipping, unless otherwise required by applicable law.
- Shipping Costs: Original shipping charges are non-refundable, except where required by applicable law.
- Customized Items: Custom-made or personalized products are final sale and are not eligible for return or refund. The statutory Right of Withdrawal does not apply where permitted by applicable law.
- Account Review: We reserve the right to refuse future orders or returns if excessive return activity is associated with your account.
REFUNDS
Once we receive and inspect your returned item(s), we will process your refund in accordance with the applicable policy.
Refunds will be issued within 14 days after we receive the returned goods. Depending on your payment provider, the refunded amount may take additional time to appear in your account.
Original shipping charges are non-refundable, except where required by applicable law.
Failed Deliveries: Refunds are not available for orders that cannot be delivered due to an incorrect shipping address provided by the customer or refusal to accept delivery.
DDP Orders (U.S.): For U.S. orders placed after January 7, 2026, duties and taxes prepaid at checkout are non-refundable once the shipment has cleared customs.
NON-REFUNDABLE ITEMS
Unless otherwise required by applicable law, the following items are not eligible for return or refund:
- Products purchased during promotional or sale periods.
- Products purchased at a discounted price.
- Customized or personalized products.
ORDER CANCELLATION
Orders may only be cancelled before shipment.
Refunds for cancelled orders will be processed within 14 days.
REPAIRS
We take pride in the longevity of our products and offer repair services and replacement parts whenever possible to extend their lifespan.
For repair inquiries, please contact cs@sealson.co.
