REFUND POLICY
We hope you love your SEALSON gear. If you're not completely satisfied with your purchase, you can request a return within 14 days of delivery.
HOW TO START A RETURN
To request a return, please complete our online return form.
Once we receive your request, we'll send you a confirmation email. We'll then review your return eligibility and provide further instructions by email.
RETURN POLICY
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Return Window: Return requests must be submitted within 14 days of delivery.
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Return Shipping: Items must be shipped back within 14 days of submitting your return request.
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Item Condition: Items must be unused, unworn, and in their original condition, with all tags and original packaging included.
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Return Shipping Costs: Customers are responsible for return shipping costs unless otherwise required by law.
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Original Shipping Fees: Original shipping charges are non-refundable, except where required by law.
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Exchanges: We currently don't offer direct exchanges. If you'd like a different item, please return your original purchase and place a new order.
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Customized Items: Custom-made or personalized products are final sale and cannot be returned or refunded, except where required by law.
REFUNDS
Once we receive and inspect your returned item, we'll notify you of the refund status by email.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
For damaged, defective, or incorrect items, please contact us so we can help resolve the issue in accordance with applicable law.
EU RIGHT OF WITHDRAWAL
If you are a consumer in the European Union, you have a statutory right to withdraw from an eligible online purchase within 14 days of receiving your goods, without giving a reason.
To exercise this right, you can use our Withdraw from Contract form or send us a clear statement of your decision to withdraw before the withdrawal period expires.
After notifying us, you must send the goods back within 14 days.
Your statutory withdrawal rights are independent of our standard return approval process. Refunds, return shipping costs, any applicable deductions for diminished value, and exceptions to the right of withdrawal will be handled in accordance with applicable law.
RETURN POLICY ABUSE
We reserve the right to review excessive or suspicious return activity and may restrict future orders or voluntary returns where permitted by applicable law. This does not affect your statutory consumer rights.
